Community Wellbeing at the Heart of our Team

Dedicated to Creating a Community Where Tenants Thrive

At KWL, we believe in more than just maintaining properties; we are dedicated to creating a community where our tenants thrive. A recent incident highlights the care taken by James Allen, a member of our team who exemplifies the true spirit of community care.

Working in customer properties goes beyond the nuts and bolts of repairs and maintenance. It’s about building relationships and recognising the needs of our customers. James understands this at a fundamental level and his commitment to improving the living environment extends beyond the physical aspects of a property.

Spotting the Signs: A Real-Life Incident

Recently, James and his apprentice demonstrated awareness and care when they noticed a tenant who was grappling with mental health issues. Rather than turning a blind eye, James took decisive action and promptly contacted the safeguarding team.

Commendation for Swift Action

The safeguarding team commended James for his quick response, acknowledging that his intervention played a crucial role in preventing a potentially serious incident. This incident is a testament to James’s commitment not only to his role as a Gas Technician but also to the overall welfare of people living in our community.

A Heartfelt Thank You

We extend our heartfelt thanks to James for embodying the true essence of community spirit. His dedication to the wellbeing of our tenants goes above and beyond the call of duty. It’s team members like James who make our community feel seen, heard, and cared for.

Roger Grannon, Chief Operations Officer at KWL says: “James’ actions are a shining example of how a simple commitment to community spirit can have a profound impact. His dedication does not go unnoticed, and we are grateful for the positive influence he has had in the workplace.”

We hope that by sharing this story, it will serve as a reminder that community wellbeing is not just a responsibility but a privilege which creates human connections.