I Love my job!

Lisa Gregory, Customer Services Manager at KWL.

We are very proud of the positive culture at KWL. With 460 local employees we make every effort to take care of our team, knowing in return they will take care of our customers and fellow colleagues.

Members of the workforce were asked to describe what it is like to be part of the KWL brand and Lisa who has worked with us since 2014, overseeing our Customer Service operations explained:

“The Customer Service departments gets involved with all other departments which means my role varies from day-to-day; supporting customers if they make a claim, have a complaint or general query, working with operatives, service managers, clients, suppliers and safeguarding. I also deal with any other problems which may arise.”

Under usual circumstances Lisa also supports events such as; Veterans’ Weekend, Pride in Hull, our Apprentice open day and presentation evening, Women in Construction yearly event and running the children and family events usually twice yearly – always enjoying being able to promote KWL as a local business and employer.

“In my previous job as a Care Manager I encouraged my team to look after each client in the same special way I would want them to look after their own parents or my parents. We apply this ethos to Customer Services, treating everyone with the same level of respect and feeling as we would our own family.

“The work that we do at KWL is mainly about helping people in their homes. We repair, redecorate, refurbish, maintain and adapt properties. Some areas of work can include installing wet rooms for people with disabilities, installing external ramps for wheelchairs and mobility scooters so people can gain access to their own home unaided and to help give them a better quality of life.

“As an employee I always feel trusted and supported by the Management Team. We are working at ground level and see how things operate well, what could be improved and what KWL as a company could have done better. If any of the staff suggest a change to our processes or procedures we will always be listened to and given support to try it out.”

“2020 has been difficult year so far for all companies nationwide during lockdown. Maintenance operatives have been working on the front line attending to emergency repairs and to conduct gas servicing, etc. Throughout communication has remained paramount across the business. KWL Management Team has kept everyone up-to-date and hopefully made to feel safe, holding the business together in such difficult times.”

Lisa assists in the Women in Construction initiative which aims to encourage young women, female returners and current employees to apply for roles within the trades and Executive Teams at KWL. She adds:

“Internally we are given opportunities for promotion and supported with any training required. The majority of KWL Managers started their careers on the first rung of the ladder, some did apprenticeships – learning on the job and this has helped them to appreciate how hard the working world can be. Now they are assisting future generations and maintain our learning for what we wish to achieve.”